Frequently Asked Questions

1. What payment methods do you accept?
All major credit cards, Apple Pay, Shop Pay Installments, Google Pay, and Meta Pay are happily accepted! You can find a comprehensive list in the footer of our website.

2. Do you ship internationally?
Currently, we're spreading love within the U.S. borders. As our family grows, we dream of extending our shipping reach to even more places.

3. How much does shipping cost?
For the joy of receiving your goodies, we charge a flat shipping fee of $5. Dive into the details on our Shipping Policy page.

4. What is the estimated delivery time for my order?
Typically, orders gracefully arrive within 3-5 business days post-shipping. Check out the full scoop on our Shipping Policy page.

5. Can I track my order?
Once your treasures set sail, expect a shipping email with the tracking number. Keep an eye on your order's journey.

6. What is your return policy?
Embrace the Atlas Blue love with store credit on full-priced items returned within 10 days of delivery. Explore the finer details on our Return Policy page.

7. What should I do if I receive a damaged item?
Oops! If you unwrap a damaged item, let us know at returns@shopatlasblue.com within 48 hours of receiving your order.

8. Can I modify or cancel my order after it has been placed?
Time-travel only works in movies. You can cancel orders the same day by DMing us on Instagram @shopatlasblue or emailing returns@shopatlasblue.com. Once it sails away, it's bound by our return policy.

9. Do you offer gift cards?
The gift of choice is a splendid one! Peruse our Gift Card product page for more details.

10. How can I contact your customer service?
Need a quick chat? Slide into our DMs on Instagram @shopatlasblue for the fastest response, fill out our Contact Form, or shoot us an email at info@shopatlasblue.com.

11. Do you have a physical store where I can shop in person?
Currently, we're shining bright in the online realm. Catch us occasionally popping up locally – stay tuned for pop-up updates on our Instagram page @shopatlasblue.

12. How can I stay updated on new arrivals and promotions?
Follow us on Instagram @shopatlasblue or for exclusive offers and promos, join our VIP Text List! Text ATLASBLUEVIP to 1-833-419-4374 or click here to join the VIP party.

13. Do you have a rewards program for customers?
While we don't have a traditional rewards program, we pamper our VIP Text List members with special promotions. Text ATLASBLUEVIP to 1-833-419-4374 or click here to join the VIP party.

14. Can I request a specific item that's not currently available on your website?
Missed out on something special? Some out-of-stock items are available for pre-order. Drop a DM on Instagram @shopatlasblue or email jeannie@shopatlasblue.com, and our owner will work her magic.

15. What materials are used in your jewelry?
Our jewelry is a commitment to quality – lead & nickel-free, gold-plated or filled, sterling silver, hypoallergenic, and crafted from high-quality materials built to last.

16. How do I care for and clean my jewelry?
Keep your treasures shining! Explore our full list of care tips here.